Commitments Form

As a client of DynamicHelix we want you to know that you have the right to expect the following standards from us…

• You will receive a personalized, friendly, fun, and sometimes spontaneous service from a partner totally focused on you. You will be respected as a person and never taken for granted.
  
  
• You’ll find us honest, truthful, and ‘up-front’ with you always.
  
  
• You’ll receive a timeline from us to keep your project moving ahead swiftly. You’ll have our 100% commitment to stick to the dates outlined and deliver on time, without surprises, and with superior results.
  
  
• You’ll receive prompt turnaround on all your projects, small or large, but without sacrificing quality. You’ll have initial concepts after your approval to commence within 10 working days, and your amendments returned to you within 2 business days. You’ll save plenty of time and frustration.
  
  
• You’ll rarely find us to be the cheapest in the market. You will, however, always get the best quality and value to give your business real benefits.
  
  
• Your investment in our services and products will always be rewarded with exceptional quality and a purpose-driven design solution that will add significantly to your business.
  
  
• As you refer your friends and colleagues to DynamicHelix you’re assured they will also receive Our Commitment, so you can feel good about referring.
  
  
• We will effectively communicate with you frequently as we build a win-win long term partnership and friendship to help you reflect your vision, fulfil your objectives, and unleash your sales potential, market awareness and branding effectiveness of your business.
  
  
• You’ll receive ideas from us, some from left field, along the way and a sincere passion to educate you in the myriad of opportunities available through online design and marketing related activities so that you can make educated and informed decisions.
  
  
• You won’t get billed any hidden costs. You’ll receive your solution for what our proposal reads and if the project specifics change and this is impossible, you’ll always be notified upfront when it arises, not when you receive our invoice.
  
  

Your feedback is critical to our continual ongoing improvements. If we make a mistake, please tell us and please, too, let us know when we do well. Your ideas, comments and suggestions are always welcome. We want to set the standard – but if we do make a mistake you can be assured, we will learn from it and fix it quickly.

Please check the box to indicate that you've read, understand, and agree with our commitment to you.

As a client of DynamicHelix, it is important that we have your commitment and dedication to the smooth-running of every project you send our way.

To ensure that we can deliver what we promise, we ask you to please make note of the following standards and commit with your signature at the bottom indicating your commitment to your project.

• You are prepared to invest time as required for your project so that we can continue to provide solutions that build your business successfully.
  
  
• You will always offer honest feedback. This includes giving praise when we’ve helped you achieve the results you’re after… and offering suggestions to us… should we make a mistake.
  
  
• You will be honest, truthful, and upfront with us always. If you have a problem with us, you will do us the courtesy of speaking with us first so that we can resolve your concerns quickly and efficiently. We will also display this courtesy to you.
  
  
• You will appoint one key decision-maker who we will communicate with directly. Please appreciate our commitment to obtain decisions swiftly to keep your project running on time and within budget.
  
  
• You are committed to providing information we require, amendments and sign-off on or before the date set out by us in your project timeline. If this is impossible you will communicate with us, and we will adjust the timeframe accordingly.
  
  
• If we call and leave a message for you or send you an email, you will acknowledge this communication with us before the end of the next working day. We will also display this courtesy.
  
  
• You will make yourself available for pre-arranged meetings at your earliest convenience so that we can keep your project running to schedule and meet your deadlines. We of course will do the same in return.

Please check the box to indicate that you've read, understand, and agree with our commitment to you.